{"id":975,"date":"2023-02-02T15:11:15","date_gmt":"2023-02-02T15:11:15","guid":{"rendered":"https:\/\/actionclient.com\/comment-utiliser-les-crm-pour-vendre\/"},"modified":"2025-03-20T13:18:54","modified_gmt":"2025-03-20T13:18:54","slug":"crm-how-to-use-it-to-increase-sales","status":"publish","type":"post","link":"https:\/\/actionclient.com\/en\/crm-how-to-use-it-to-increase-sales\/","title":{"rendered":"CRM to boost sales: how to use it to best effect"},"content":{"rendered":"\n<figure class=\"wp-block-pullquote\"><blockquote><p>How to increase sales with a CRM. It&#8217;s the ideal tool, but it&#8217;s often misused. Here&#8217;s how to use it.<\/p><\/blockquote><\/figure>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">CRM is the best tool for boosting your sales, but you still need to use it to its full potential. Here&#8217;s how.<\/p>\n\n<h2 class=\"wp-block-heading\">Common CRM mistakes<\/h2>\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/larevuedelentreprise.com\/quest-ce-quun-crm-wikipedia\/\" target=\"_blank\" rel=\"noreferrer noopener\">CRMs<\/a> are salespeople&#8217;s best tools, but they can also become their worst enemy.<\/p>\n\n<p class=\"wp-block-paragraph\">The problem is that they are often developed by non-salespeople, managers and IT specialists who know nothing about the realities on the ground, and who want to turn them into comprehensive marketing analysis tools that become gas factories. <\/p>\n\n<p class=\"wp-block-paragraph\">The <a href=\"https:\/\/ixsis.fr\/projet-crm-les-10-erreurs-les-plus-frequentes\/\" target=\"_blank\" rel=\"noreferrer noopener\">main CRM errors<\/a> and complaints voiced by sellers are :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>I spend more time entering data than selling it<\/li>\n\n\n\n<li>For a 30-second call, I have to spend 5 minutes entering the data, I have to go into categories and then sub-categories<\/li>\n\n\n\n<li>I&#8217;d be quicker and more efficient with a paper or Excel sheet.<\/li>\n\n\n\n<li>The system was designed by marketing<\/li>\n\n\n\n<li>Sellers were not involved in the creation of the CRM<\/li>\n\n\n\n<li>It&#8217;s as complicated as SAP!<\/li>\n\n\n\n<li>I make mistakes all the time and get reprimanded by management, the system is not user-friendly.<\/li>\n\n\n\n<li>My sales manager keeps asking me about my figures and correcting me: I can&#8217;t sell!<\/li>\n\n\n\n<li>There are so many criteria to choose from, it&#8217;s confusing.<\/li>\n\n\n\n<li>When I&#8217;m on a customer tour, I have to go home in the evening to enter the data.<\/li>\n\n\n\n<li>Access not from a smartphone<\/li>\n\n\n\n<li>It&#8217;s not adapted to our company, we can&#8217;t modify it<\/li>\n\n\n\n<li>Or, on the contrary, our company has made it even more complicated than it was in the first place.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Sales managers&#8217; main criticisms<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Salespeople don&#8217;t fill in their CRM correctly<\/li>\n\n\n\n<li>Since they have trouble understanding, no one enters the data in the same way.<\/li>\n\n\n\n<li>I have to spend 80% of my sales meetings explaining how it works.<\/li>\n\n\n\n<li>The system has cost so much that we have no training budget for the next few years.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Not only are the systems complicated, but the best-known ones cost a fortune, and are designed for management who want statistics rather than for the salespeople themselves.<\/p>\n\n<p class=\"wp-block-paragraph\">Most directions also add in-house features that make it more complicated and more expensive.<\/p>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">A good CRM to boost sales<\/h2>\n\n<p class=\"wp-block-paragraph\">To increase sales, the system has to be simple and easy to use for technical sales staff, focusing on the most important functions, not trying to cover all the details for perfect analyses, keeping the tool simple. <\/p>\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/actionclient.com\/en\/how-to-chose-a-crm\/\" target=\"_blank\" rel=\"noreferrer noopener\">To help you choose your CRM<\/a>, here are the key functions:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Customer file management: the company&#8217;s goodwill\n<ul class=\"wp-block-list\">\n<li>Customer files with all basic information, contact details, telephone number, e-mail address<\/li>\n\n\n\n<li>Key contacts: decision-makers, influencers, users<\/li>\n\n\n\n<li>Contact history<\/li>\n\n\n\n<li>Products and services sold: this gives us a better idea of what the customer is interested in, and what complementary products we should offer.<\/li>\n\n\n\n<li>Customer category to prioritize calls and customer care<\/li>\n\n\n\n<li>Follow-up date to call the customer back at the right time, i.e. at the end of the itching cycle or when the customer has expressed a wish to be called back. <\/li>\n\n\n\n<li>Objective and action plan for next contact<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><a href=\"https:\/\/challenge-action.com\/formations\/prospection-et-sollicitation-au-telephone\/\" target=\"_blank\" rel=\"noreferrer noopener\">Dynamic prospect management<\/a>\n<ul class=\"wp-block-list\">\n<li>Prospect file with contact details<\/li>\n\n\n\n<li>Prospecting history<\/li>\n\n\n\n<li>Follow-up date<\/li>\n\n\n\n<li>Action plan<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Lists of potential prospects\n<ul class=\"wp-block-list\">\n<li>Lists to give to sales reps when they&#8217;ve finished their lists<\/li>\n\n\n\n<li>These lists are often separated into :\n<ul class=\"wp-block-list\">\n<li>Former customers to call back <\/li>\n\n\n\n<li>New customers<\/li>\n\n\n\n<li>Sorted by region and category<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Supplier list to centralize all contacts<\/li>\n\n\n\n<li>Standard proposal matrices to save sales reps time and ensure consistent, high-quality offers<\/li>\n\n\n\n<li>Standard invoices to simplify and speed up sales work<\/li>\n\n\n\n<li>Automated statistics to assess sales rep effectiveness, customer profitability, priorities and develop marketing strategy<\/li>\n\n\n\n<li>A synchronized mailbox. The advantage over personal e-mail is that it can be accessed by all members of the sales team, making it possible to replace the employee if he or she is absent.<\/li>\n\n\n\n<li>A marketing option enabling all sales and marketing staff to publish on key social networks for a comprehensive approach to <a href=\"https:\/\/challenge-action.com\/5-conseils-reussir-marketing-web-dans-une-pme\/\" target=\"_blank\" rel=\"noreferrer noopener\">web marketing<\/a>.<\/li>\n<\/ul>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-cc35d76b wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-cover border-radius-20\" style=\"min-height:50px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-primary-background-color has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"800\" class=\"wp-block-cover__image-background wp-image-363\" alt=\"\" src=\"https:\/\/actionclient.com\/wp-content\/uploads\/2023\/02\/Group-17-2.png\" data-object-fit=\"cover\" srcset=\"https:\/\/actionclient.com\/wp-content\/uploads\/2023\/02\/Group-17-2.png 1200w, https:\/\/actionclient.com\/wp-content\/uploads\/2023\/02\/Group-17-2-300x200.png 300w, https:\/\/actionclient.com\/wp-content\/uploads\/2023\/02\/Group-17-2-1024x683.png 1024w, https:\/\/actionclient.com\/wp-content\/uploads\/2023\/02\/Group-17-2-768x512.png 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group has-background-alt-color has-text-color is-layout-flow wp-block-group-is-layout-flow\" style=\"border-radius:10px\">\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center has-small-font-size wp-block-paragraph\" style=\"line-height:.9;text-transform:uppercase\"><strong>Version gratuite<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-background-alt-color has-text-color has-xx-large-font-size\" id=\"schedule-a-visit\" style=\"line-height:1.15\"><strong><strong>Essayez ActionClient Gratuitement!<\/strong><\/strong><\/h2>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-17b981ca wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-50\"><a class=\"wp-block-button__link has-secondary-background-color has-text-color has-background wp-element-button\" href=\"https:\/\/crm.actionclient.com\/signup?lang=en\" style=\"border-radius:50px;color:#ffffff\" target=\"_blank\" rel=\"noreferrer noopener\">Obtenir ActionClient maintenant<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">Salespeople&#8217;s use of CRM<\/h2>\n\n<p class=\"wp-block-paragraph\">As the Americans say: &#8221; <em>garbage in, garbage out<\/em> &#8220;. In this case, nothing good will come out of it if nothing good is put into it. So I&#8217;m going to show you how to use a CRM to increase sales.<\/p>\n\n<p class=\"wp-block-paragraph\">Sellers must :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Fill in the CRM for every contact, which even means every time you talk to the customer.<\/li>\n\n\n\n<li>Start their day by opening the tool to find out their priorities for the day<\/li>\n\n\n\n<li>Follow the priorities indicated, but be flexible enough not to do it mechanically.<\/li>\n\n\n\n<li>Take a quick look at the history before calling or meeting customers. The sales representative needs to prepare, but quickly, so as not to waste too much time.<\/li>\n\n\n\n<li>R\u00e9aliser une vente qualitative pour y mettre les bonnes informations, id\u00e9alement en appliquant les <a href=\"https:\/\/challenge-action.com\/formations\/vente\/\" target=\"_blank\" rel=\"noreferrer noopener\">techniques de vente et la d\u00e9couverte SOS&nbsp;<\/a>:\n<ul class=\"wp-block-list\">\n<li>Customer situation<\/li>\n\n\n\n<li>Customer objectives<\/li>\n\n\n\n<li>Solutions we should offer<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Take particular care to include all information in the sales follow-up stage.<\/li>\n<\/ul>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">How sales managers use CRM<\/h2>\n\n<p class=\"wp-block-paragraph\">Paradoxically, the danger is that the <a href=\"https:\/\/challenge-action.com\/formations\/direction-des-ventes\/\" target=\"_blank\" rel=\"noreferrer noopener\">sales manager<\/a> will use the CRM too much, annoying his sales staff with requests that interrupt the work of his sales team. <\/p>\n\n<p class=\"wp-block-paragraph\">He must use CRM to :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Check that it is filled in correctly and systematically by sales staff<\/li>\n\n\n\n<li>Analyze results<\/li>\n\n\n\n<li>Prioritize your customers<\/li>\n\n\n\n<li><a href=\"https:\/\/challenge-action.com\/formations\/gestion-des-ventes\/\" target=\"_blank\" rel=\"noreferrer noopener\">Manage sales<\/a><\/li>\n\n\n\n<li>Sales action planning<\/li>\n\n\n\n<li>Developing a <a href=\"https:\/\/challenge-action.com\/comment-realiser-son-marketing-numerique\/\" target=\"_blank\" rel=\"noreferrer noopener\">digital marketing strategy<\/a><\/li>\n\n\n\n<li>Get the information he needs to <a href=\"https:\/\/challenge-action.com\/coaching\/\" target=\"_blank\" rel=\"noreferrer noopener\">coach his salespeople<\/a>.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">For the benefit of all sales managers, let&#8217;s remember that numbers have never increased sales, it&#8217;s sales coaching that does, and the optimal solution is to use CRM for this.<\/p>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">How CRM optimizes the sales equation<\/h2>\n\n<p class=\"wp-block-paragraph\">Remember <a href=\"https:\/\/challenge-action.com\/conseils-de-developpement-des-ventes\/\" target=\"_blank\" rel=\"noreferrer noopener\">the sales equation<\/a>: number of contacts x closing rate x average sales = total sales.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>More contacts thanks to better sales organization<\/li>\n\n\n\n<li>Improved closing rate thanks to better knowledge of customer files by the sales technician<\/li>\n\n\n\n<li>Higher average sales thanks to customer choice.<\/li>\n<\/ul>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">The main CRMs<\/h2>\n\n<p class=\"wp-block-paragraph\">Here are the main CRMs, the ones we see most frequently in companies. <\/p>\n\n<ul class=\"wp-block-list\">\n<li>ActionClient, <a href=\"https:\/\/actionclient.com\/en\/the-best-crm-for-small-business\/\" target=\"_blank\" rel=\"noreferrer noopener\">the best CRM for small businesses and the self-employed<\/a>.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/fr-ca\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce<\/a>, the most widespread, also known as Sales Cloud, adopted by large organizations, is powerful, but complex. Representatives don&#8217;t think it&#8217;s all good.<\/li>\n\n\n\n<li><a href=\"https:\/\/dynamics.microsoft.com\/en-us\/\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft Dynamics 365<\/a> is more of a Microsoft enterprise software package. It&#8217;s even more powerful and complex than its predecessor. A management solution rather than sales-oriented software.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.hubspot.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Hubspot<\/a>, more for SMEs.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.sugarcrm.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Sugarcrm<\/a>: for complicated sales processes<\/li>\n\n\n\n<li><a href=\"https:\/\/axonaut.com\/qc\" target=\"_blank\" rel=\"noreferrer noopener\">Axonaut<\/a>: a French solution integrating CRM and ERP<\/li>\n<\/ul>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">The benefits of CRM<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Increased sales<\/li>\n\n\n\n<li>Higher-quality sales<\/li>\n\n\n\n<li>Improved customer service<\/li>\n\n\n\n<li><a href=\"https:\/\/challenge-action.com\/formations\/vendre-a-distance-par-videoconference\/\" target=\"_blank\" rel=\"noreferrer noopener\">Easier distance selling<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.bdc.ca\/fr\/articles-outils\/blogue\/omnicanal-etapes-vers-experience-client-integree\" target=\"_blank\" rel=\"noreferrer noopener\">Omni-channel approach<\/a><\/li>\n\n\n\n<li>Greater customer loyalty<\/li>\n\n\n\n<li>Centralized, up-to-date database<\/li>\n\n\n\n<li>Better communication with customers and prospects<\/li>\n\n\n\n<li>Automatically generated reports and statistics<\/li>\n\n\n\n<li>Analysis for a better strategic approach<\/li>\n\n\n\n<li>Action planning<\/li>\n\n\n\n<li><a href=\"https:\/\/challenge-action.com\/gestion-du-temps-et-techno\/\" target=\"_blank\" rel=\"noreferrer noopener\">Optimized management of<\/a> salespeople&#8217;s time<\/li>\n<\/ul>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">In conclusion<\/h2>\n\n<p class=\"wp-block-paragraph\">The customer base is the core value of companies today, and CRM is an essential tool for <a href=\"https:\/\/challenge-action.com\/comment-vendre-un-produit-ou-un-service\/\" target=\"_blank\" rel=\"noreferrer noopener\">selling a product or service<\/a>, provided it remains simple and easy to use. <\/p>\n\n<p class=\"wp-block-paragraph\">A salesperson&#8217;s job is to sell, not to crunch numbers.<\/p>\n\n<p class=\"wp-block-paragraph\">I prefer a salesman with results and few figures to one who justifies his failures with his figures!<\/p>\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/boutique.challenge-action.com\/nos-formations\/?filtres=vente\" target=\"_blank\" rel=\"noreferrer noopener\">Take an online sales training course<\/a><\/p>\n\n<p class=\"wp-block-paragraph\">Jean-Pierre Mercier<\/p>\n\n<figure class=\"wp-block-embed is-type-rich is-provider-prise-en-charge-des-contenus-embarqu-s wp-block-embed-prise-en-charge-des-contenus-embarqu-s wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"7 Comment un CRM fait vendre plus\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/2pv2tMPb8nY?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-cc35d76b wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-cover border-radius-20\" style=\"min-height:50px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-primary-background-color has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"800\" class=\"wp-block-cover__image-background wp-image-363\" alt=\"\" src=\"https:\/\/actionclient.com\/wp-content\/uploads\/2023\/02\/Group-17-2.png\" data-object-fit=\"cover\" srcset=\"https:\/\/actionclient.com\/wp-content\/uploads\/2023\/02\/Group-17-2.png 1200w, https:\/\/actionclient.com\/wp-content\/uploads\/2023\/02\/Group-17-2-300x200.png 300w, https:\/\/actionclient.com\/wp-content\/uploads\/2023\/02\/Group-17-2-1024x683.png 1024w, https:\/\/actionclient.com\/wp-content\/uploads\/2023\/02\/Group-17-2-768x512.png 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group has-background-alt-color has-text-color is-layout-flow wp-block-group-is-layout-flow\" style=\"border-radius:10px\">\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center has-small-font-size wp-block-paragraph\" style=\"line-height:.9;text-transform:uppercase\"><strong>Version gratuite<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-background-alt-color has-text-color has-xx-large-font-size\" id=\"schedule-a-visit\" style=\"line-height:1.15\"><strong><strong>Essayez ActionClient Gratuitement!<\/strong><\/strong><\/h2>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-17b981ca wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-50\"><a class=\"wp-block-button__link has-secondary-background-color has-text-color has-background wp-element-button\" href=\"https:\/\/crm.actionclient.com\/signup?lang=en\" style=\"border-radius:50px;color:#ffffff\" target=\"_blank\" rel=\"noreferrer noopener\">Obtenir ActionClient maintenant<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>CRM is the basic tool for business development, bringing together all the functions needed to develop sales, improve customer service, develop marketing and analyze sales.<\/p>\n","protected":false},"author":1,"featured_media":815,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"post-with-sidebar","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-975","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classifiee"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>CRM to boost sales<\/title>\n<meta name=\"description\" content=\"How to use a CRM to increase sales and develop your business to the full. Tricks of the trade.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/actionclient.com\/en\/crm-how-to-use-it-to-increase-sales\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CRM to boost sales\" \/>\n<meta property=\"og:description\" content=\"How to use a CRM to increase sales and develop your business to the full. 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